How many times have you come off a phone call, left a shop, or finished reading an email, and thought ‘Wow! What great customer service!’?

Not many, I’d guess.

Real noteworthy service has unfortunately become the exception rather than the norm. That’s why it can make all the difference in highly competitive markets. In fact, the U.S Chamber of Commerce estimates that 68% of customers who leave a company do so because they feel undervalued.

Clearly, the way you treat your customers has a huge bearing on the loyalty they show to your business in the long term.

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Companies have always looked to instil loyalty in their customers. It’s an invaluable way of increasing customer retention, generating incremental revenue and growing a business.

Loyalty can be encouraged through a variety of methods, including e-marketing, offering consumer rewards and demonstrating excellent customer service. But perhaps the most effective way of forging a lasting relationship with your customers is by asking for, and acting on, their feedback.

With this in mind, The Rocket Marketing Group present their 5 Top Tips for generating and utilising customer feedback. (more…)

Email marketing has become one of the primary methods of communication for companies looking to generate incremental revenue from new and existing customers.

The strengths of email as a marketing tool lie in its ubiquity, speed and economy, and when used correctly it can be an invaluable tool to generate revenue, drive customer retention and encourage repeat business.

However, with so many companies trying to capture the public’s attention, the competition for click-throughs is fierce, and there are important considerations to keep in mind when starting an email marketing campaign.

With this in mind, The Rocket Marketing Group present a guide to the dos and don’ts of email marketing.

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Brands have been queuing up to align themselves to the World Cup, as spending on marketing campaigns looks set to top over £1bn by the end of the tournament.

But is this money well spent? While promotional tie-ins have long since provided a golden opportunity for advertisers to tap into the public’s interest, it seems companies are ignoring basic marketing principles in their haste to capitalise on the tournament.

With this in mind, The Rocket Marketing Group present three examples of common ‘Own Goals’ to avoid when promoting your product during the World Cup. (more…)

2009 was challenging to say the least for a lot of businesses as the grip of recession took its toll. The new year has started with signs of recovery but a lot of the same challenges remain – a recent report stated that in certain areas of the UK one in five shops on the high street are now empty. So despite the green shoots of recovery that exiting the recession brings, there is still a long way to go. The question now is what are the tasks for businesses that have survived the recession and now face a transition period? Are marketing options such as sales promotion through rewards and discounts or loyalty and membership programmes going to lead the way or will there be yet more changes in the way consumers spend money? What next for the marketers? (more…)

Left: Andy Huggins - Managing Director, Rocket Marketing Group. Right: Alan Saunders - Operations & Marketing Director, Rocket Marketing Group.

The Rocket Marketing Group has worked with sit-up channels since July 2006 when they signed their first agreement to provide discount and benefits membership programmes for sit-up channels’ customers. sit-up channels has successfully gained incremental revenue from the sale of these discount and benefits membership programmes to its consumers. Now three and a half years later sit-up channels are extending their agreement with The Rocket Marketing Group to be the sole provider of discount and benefits membership programmes for a further three years. (more…)

The Rocket Marketing Group will now be offering their exclusive Blockbuster 2 for 1 Movie & Game Rental Card on PeopleValue’s Advantage website. PeopleValue delivers employee benefit programmes to a diverse range of organisations.

This new offer gives employees who use PeopleValue, the opportunity to purchase the Blockbuster 2 for 1 Movie & Game Rental Card and enjoy two rentals for the price of one, an unlimited amount of times, for a year. The Blockbuster 2 for 1 Movie & Game Rental Card offers a fantastic opportunity for employees that use PeopleValue to enjoy great entertainment more often. (more…)

As published in The Argus, Tuesday, January 12, 2010

The Rocket Marketing Group has recruited Perfect Pizza to their loyalty membership programmes, offering a Buy One Get One Free deal.

This Buy One Get One Free at Perfect Pizza offer fits perfectly with Rocket’s Blockbuster 2 for 1 Movie & Game Rental Card. Rocket will promote these complementing offers as the perfect night in, to members of its loyalty and membership programmes. Both the Blockbuster 2 for 1 Movie & Game Rental Card and Buy One Get One Free with Perfect Pizza are available to use anytime, as often as members like, on the full ranges, so will help members to enjoy their ‘Appetite for Entertainment’, whatever their lifestyle.

Please contact us if you are interested in any of these offers.

Terms and conditions apply. See www.theentertainmentclub.co.uk for details.

It has been a great year for The Rocket Marketing Group and its success seems to have rubbed off on the local football team it sponsors. The Brighton and Hove Rockets football team plays in the Pitch Invasion League, Division 2. After a great season they topped the league beating, 5 Guys 1 Cup to the top position. This means that the team will now be promoted to Division 1 where they hope to continue their good run. This great achievement follows success in Europe earlier on in the year when The Brighton and Hove Rockets won silver medals in The Krakow Trophy.

Alan Saunders, The Rocket Marketing Group’s Operations and Business Development Director and member of The Brighton and Hove Rockets commented: “Along the way we have had pulled hamstrings, seized up backs, strapped up knees and swine flu, but somehow when we needed a good result we dug one out.”

Rocket wishes the team the best of luck for next season.