Drive sales revenue, whilst differentiating your brand
Rewards programmes offer your customers a series of free incentives for making positive interactions with your business, usually new and/or repeat purchases, but can also be used to incentivise website reviews, forum participation and referrals.

Incentives can include discounts or rewards from your brand as well as offers and free gifts from third-parties which add value to the customer experience. The rewards provided can build over time, with the best rewards given for the most profitable responses.

The rewards programme can be used as a promotion to drive initial acquisition sales and/or renewals, and is particularly effective for long-term services. If customers are lost at particular points along the customer journey, offering just-in-time rewards that match the customer’s needs has been proven to retain customers. Driving additional value from existing customers, which is more profitable than winning new business.

Different levels of rewards can be offered to drive increased spending on premium levels of service.

The benefits of rewards programmes from Rocket

• The brand differentiates itself within highly competitive markets.
• The brand drives new customer acquisition.
• The brand improves customer retention.
• The brand increases average order spend levels
• The brand receives increased sales throughout the sales cycle.
• The customer is encouraged to continue to use the brand by receiving rewards when spending with the brand.
• We can secure discounts and rewards with non-competing partner brands at little or zero cost.
• We can develop relationships with non-competing brands to provide reciprocal opportunities to promote your products and services to the partners’ customers at little or zero cost.

Rewards Programme Options from Rocket
Offer one of Rocket’s existing rewards programmes to your customers:

1. Zero set up costs: just decide which rewards programme to offer.
2. Zero ongoing costs: we dispatch everything directly from our dedicated warehouse and our member services team handle all customer enquiries on your behalf.
3. Pay a low unit cost for every rewards programme: Give the rewards programme to the customers at the point of sale you wish to influence to drive acquisition, renewal or increase spend.
4. Your customers receive regular communications: Your customers receive ongoing rewards and discounts.
5. All reward programmes come with our dedicated Membership Service team where your customers are looked after throughout the whole course of their membership.

Rocket can create a co-branded or bespoke rewards programme for you:

1. Zero set up costs: just decide what incentives to offer and when.
2. Zero ongoing costs: we dispatch everything directly from our dedicated warehouse and our member services team handle all customer enquiries on your behalf.
3. Pay a low unit cost for every rewards programme: Give the rewards programme and ongoing incentives to your customers at the points of sale you wish to influence to drive acquisition, renewal and increase spend.
4. Your customers receive regular communications: Your customers receive ongoing rewards and discounts. This provides an additional way to engage your most profitable customers by promoting your new offerings on an ongoing basis, driving further sales.
5. Programmes can be created on or off-line or with printed literature and supported by a website.