The Rocket Marketing Group has been upgraded from ISO 9001:2000 to ISO 9001:2008 following a very successful annual inspection.

The British Standards Institution inspectors found no non-conformances and were pleased to award Rocket certification for the integrity of the organisation’s management system over the current assessment cycle, enabling continuing assessment and confirming a forward strategic plan.

The business has a team of over 30 staff, covering marketing, creative, technical, fulfilment and call centre specialists, all fully managed in-house. The certification applies to all sectors of the business and confirms Rocket as a highly professional operation. By being responsible for insisting on quality and reaching excellent standards throughout the business Rocket are leading the way in this area of the Sales Promotion industry.

Roz Garnem, Operations and Quality Manager at The Rocket Marketing Group commented: “I cannot believe that it has already been a year since we were first assessed by the British Standards Institution (BSI) and given our ISO 9001:2000 certification. I am very pleased that I have had this opportunity to head up this project and pleased that we have managed to continuously maintain our Quality Management System (QMS) to such high standards since its implementation last July. Plus this year, we actually managed to be upgraded to ISO 9001:2008, which is the most up-to-date version of the standard.

Being assessed against this globally recognised standard has allowed us to continue the growth of this Company in a structured and controlled way and helped to heighten our profile when facing prospective new clients, whilst still allowing us to keep our customers’ interests in the foreground.

Many thanks to Terry and Andrew of TW Associates for helping us to make this happen.”

The Rocket Marketing Group is continually striving to reach the highest standards of service, confirming the company’s dedication to excellence.

The Rocket Marketing Group has agreed a new partnership with Blockbuster Entertainment. Rocket has come together with Blockbuster and created a 2 for 1 Movie & Game Rental Card.

Exclusive rights for the 2 for 1 Movie & Game Rental Card are held by The Rocket Marketing Group who will market the product directly to businesses, for use as staff and customer rewards.

This partnership is great news for consumers as it is a superb new product which could potentially save them a considerable amount of money. In the current economic climate it is important that any promotion matches the mood of consumers and this makes a cheap night in even cheaper, giving customers the opportunity to enjoy themselves more often.

Rocket will also be using the 2 for 1 Movie & Game Rental Card as a reward in a number of its loyalty and membership programmes.

Andy Huggins, Managing Director of The Rocket Marketing Group commented: “This is a great time to be working with Blockbuster. It seems that staying in is the new going out and so the 2 for 1 Movie & Game Rental Card is something that our club members will love.”

Bryn Owen, Head of Marketing at Blockbuster Entertainment added: “We’re delighted to be working with The Rocket Marketing Group to launch the 2 for 1 Movie & Game Rental Card. It’s a fantastic product that will help customers save money as well as enjoy great entertainment.”

Any company interested in buying this 2 for 1 Movie & Game Rental Card should contact The Rocket Marketing Group on 01273 66 88 22.

Offers correct at time of publication and subject to terms and conditions.

Times are hard for a lot of businesses at the moment and the country shows little sign of recovering from the recession any time soon. Loyalty and membership programmes offer consumers the great value they are looking for; they can also give businesses what they want in terms of free marketing, plus loyal and regular customers.

Plenty of businesses offer promotional sales but loyalty and membership programmes are a more sustainable way to give discounts. Members know to look within their loyalty programme, whether this is through their directory or online, when they want a reliable, exclusive discount.

Permanent or aggressive high street discounts can be potentially damaging to brand reputation, as they can devalue the brand’s offering in the long-term – something that is notoriously difficult to rebuild. Loyalty and Membership programmes can be a way to combat this as the discount the customer receives feels more like a privilege. When the discount is seen as exclusive to a member, then it is perceived as something of greater value.

The Entertainment Club, operated by The Rocket Marketing Group is a great example of a loyalty and membership programme that supports the entertainment industry. The club offers discounts to members on a range of entertainment from film rental to adrenaline sports, giving members a comprehensive list of activities to keep them entertained. Featured partners include large high street brands and online retailers like Odeon, Blockbuster, HMV, Theatre Tokens, PC World, Firebox, Bowlplex, Virgin Wine and Virgin Experience Days.

A number of the businesses that are featured in The Entertainment Club have seen good sales results this year as people like to look for discounts so that they can continue to enjoy life as much during recession. In this respect loyalty and membership programmes are proving to be useful for partners, helping them to beat the recession. It certainly means that people are changing their spending habits in search of cheaper forms of entertainment, as is the case with Virgin Wines.

Emma Franklin, Virgin Wines Account Manager said: “Staying in is the new going out as people try to find ways to make their money go further. Having wine delivered at home is a perfect solution, and The Entertainment Club puts us in touch with those who are looking for just this kind of service and special introductory offer.”

Other forms of entertainment that are normally prohibitively expensive also have a role in difficult economic times – providing both a form of escapism and also falling into the bracket of affordable entertainment when they are discounted via a loyalty and membership programme. Theatre Tokens has noticed an upward trend in sales this year and feel that the economic downturn could have actually helped sales!

Helen Jones, Marketing Manager for Society of London Theatre comments: “We’ve found that during difficult times people turn to and enjoy entertainment as a way of escaping from the worries of everyday life even if only for a short time. Despite the recession theatre is proving to be popular and our sales of Theatre Tokens have increased by 14% this year compared with the first five months of last year.”

Whatever the public’s reasons for turning to Entertainment Club partners, it remains an effective free marketing tool for businesses, which is sensitive to the mood of the nation. A free marketing solution such as a loyalty and membership programme is a great opportunity for many businesses and those consumers who are continually searching for the best discounts.

Andy Huggins, MD of the Rocket Marketing Group comments: “This year we relaunched The Entertainment Club with a great new look and a fantastic website that is as informative as it is fun. There are some amazing discounts for members, on everything from movies and music to fun, food and drink. And because membership numbers are constantly increasing, then so is the opportunity for businesses to promote themselves, during the harsh economic climate.”

If your business would like to discuss becoming a partner in The Entertainment Club (or another Rocket Marketing Group programme) or for more information on the benefits of promotional marketing please contact Andrew Spratley on 01273 668822 or enquiries@rocketmarketinggroup.com

The Rocket Marketing Group has enjoyed real success and growth as a business over the last 18 months and decided to share its good fortune by getting involved in the local community. Rocket took the opportunity to sponsor a new 5-a-side football team, The Brighton and Hove Rockets. Alan Saunders, The Rocket Marketing Group’s Operations and Business Development Director is a key squad member.

Alan said: “It’s been a great year for The Rocket Marketing Group; I just hope some of this rubs off on The Brighton and Hove Rockets!”

The team play in the Pitch Invasion league and after local success they decided to take their skill on to the international stage for a one-off competition in Europe. The Brighton and Hove Rockets travelled to Poland to compete in The Krakow Trophy. An exciting competition saw The Brighton and Hove Rockets conquer Europe and win silver medals. A commendable effort, but we’re sure the boys will be blasting off next year to go one better and take the Trophy home.

Pictured from left to right (back row) Alan Saunders, Mathew Pell, Fabio Maritano, (front row) Joe Di Fede, Gary Cox, Adam Slingsby.

Back in January a government minister said she could see a few “green shoots” of recovery for the economy. This sparked massive debate both in and out of parliament as some people thought it was far too soon to be making such claims. This month has seen yet more signs of economic improvement therefore reigniting the debate.

The statistics seem to show slight improvements in certain areas such as the recent rise in manufacturing output and house prices, but then unemployment figures still seem to be going up. It is a confusing picture hence the debate.

All the confusion has led experts and studies to show that people are still feeling quite negative about the economy but there are some signs of improvement such as the Nationwide’s monthly consumer confidence index for May that showed a rise in consumer confidence.

Martin Gahbauer, Nationwide’s chief economist, said: “The more modest change in overall consumer confidence this month is no surprise and, as we continue to see contrasting news about the state of the economy, it is likely that confidence will remain fragile. While some reports suggest tentative signs of a slowing in the pace of economic decline, it is important to remember that a number of sectors are continuing to contract and any recovery is likely to be sluggish. What is clear from our findings is that while consumers remain pessimistic about the present situation, they appear to be much more confident about the future than they were at the beginning of the year.”

It is a confusing time economically and it can be hard to know what information is reliable, as much of it is speculation or figures which can be interpreted in a number of different ways.

What’s clear is that even during times of consolidation, businesses need to continue to market their brand and encourage customers to become brand loyal because economic recovery is inevitable sooner or later. This may mean that finding alternative or free marketing solutions to match public spending habits and cultural changes that happen during a recession. Now is a good time to foster relationships with new brand loyal customers so that when the green shoots of recovery bloom, there is a customer base to benefit from.

The Rocket Marketing Group operates a number of loyalty and membership programmes which give businesses a free marketing solution. All the partner business has to do is offer an exclusive discount to the loyalty and membership programme member. Loyalty and membership programmes tap into the current consumer trend of discount shopping. People can become less brand loyal unless the brand offers value as well. Our loyalty and membership programmes collectively have an active membership base of over 100,000 all actively seeking discounts and brands to shop from. The loyalty and membership programmes may be a free marketing solution that helps make sure that businesses do enjoy the green shoots of recovery when they appear.

Contact Us if you would like to discuss a loyalty and membership programme as a free marketing solution for fostering new brand loyal customers for your business.

Advertising is expensive and whilst it is essential, it becomes increasingly difficult for a business to advertise through the traditional mediums when advertising budgets are being slashed. Companies are looking for more cost-effective ways to promote their brands. There are lots of marketing options and some can prove to be just as effective. This is in part due to the changing times (people absorbing media in different ways) and the improvement of the channels for advertising online etc. This is compounded by the fact that most people now spend time looking for the exclusive discounts available not just the brands they are familiar with.

In a report researched and compiled by the World Advertising Research Center (WARC) on behalf of the Advertising Association (AA), it was found that the total UK adspend fell by 3.9%, but when separated and analysed by medium it revealed that while newspaper expenditure fell the most (12%) and spend on every other medium also fell, internet expenditure was up by 17.3%.

Internet advertising is an attractive media choice and marketing option at the moment because it can be more cost-effective than other forms of advertising. The rise to stardom of sites such as Facebook and Twitter just add another dimension which is yet to be completely and successfully tapped into.

Another cost-effective option is to look at the free marketing options. Loyalty and membership programmes offer a way to market a brand for free and are operated by a third party, meaning minimal human resources for the business involved. All the business has to do to feature in a loyalty and membership programme is offer an exclusive discount to the club members. This also answers the public’s demand for exclusive discounts on the items/ services they purchase. The members use a directory and/or website featuring all the businesses and their exclusive discounts, to look through when they want to shop or plan an experience. The Rocket Marketing Group operates a number of different loyalty and membership programmes including The Big Savings Club, The Entertainment Club, The Home and Garden Club and JML VIP Club. These clubs collectively have a membership base of over 100,000. The captive audience is considerable, so surely this is something that most businesses offering products and services would benefit from?

Contact Us if you would like to discuss how a Rocket Marketing Group, loyalty and membership programme can be a good marketing option for your business.

This summer the recession is set to continue but there are a number of factors which will help certain businesses do well during this period. Tapping into these and understanding how to make the most of valuable consumers will be the key to a successful summer. Some of the elements that could help British businesses do well this summer include:

The good weather

Early predictions have told us that we should have a hot summer in Britain this year. Although the forecasts are not completely reliable, we have been blessed so far with the sunny weather.

Chief Meteorologist at the Met Office, Ewen McCallum, said: “After two disappointingly-wet summers, the signs are much more promising this year. We can expect times when temperatures will be above 30 °C, something we hardly saw at all last year.”

Not only does the good weather put Brits in a good mood but it means that they become valuable consumers as they spend money on their gardens, barbeques, days out, nice food for picnics etc. These are all important for British Businesses to have a successful summer.

Ian Cheshire, Group Chief Executive of Kingfisher plc, said: “We have made a good start to the year, boosted by better weather and a later Easter.  B&Q in particular capitalised well on this increased demand, growing its market share and doubling its retail profit.”

Less people are going abroad for summer holidays

Despite the rise in the amount of budget airlines and cheap package deals over the last couple of decades, a foreign holiday is still considered a treat. In the last year a lot of people have been looking for ways in which to cut back and they have been realising the easiest way to do this is by forgoing luxuries and treats. This has largely been bad for British businesses but the reduction in the amount of people taking a foreign holiday could be a blessing for a lot of others. When Brits stay at home for the summer they are valuable consumers.

RAC revealed that nearly two-thirds of those that holidayed abroad last year are staying put this year and short distance travel plans are up 33% on 2008.

The Caravan Club has noticed a positive change this year reporting that advanced bookings for 2009 are up by 40% on 2008.

More people visiting Britain

The weak pound may mean that we don’t get much for our money in Europe, but this works both ways. Can we expect people from other European countries to flock to Britain for a cheap holiday? For them it’s possibly the best time to visit the UK, at a time when they’ll get more for their Euro. If this proves to be true Britain will get a new group of valuable consumers.

Interest rates at an all-time low

This has an effect on the amount of disposable income people have. For those on a tracker mortgage the interest rate drop will not have just eased the financial pressures on them, but could well have released another pocket of disposable income. Brits are being cautious with their money but with savings rates also low it’s not as appealing to save any spare money either.

It is important to make sure that the British people who are spending money in the UK do so with your business and one way to do this is by marketing your brand through a loyalty and membership programme. The Rocket marketing group develop loyalty and membership programmes, offering members discounts from a range of companies offering everything from shopping to leisure. It is completely free for companies to feature in the loyalty and reward programmes when they offer an exclusive discount to members. Across all the clubs Rocket has over 120,000 full active members nationwide. Therefore this makes it a powerful marketing tool for British Businesses. Loyalty and membership programmes target those in the UK who are looking to spend money on a good deal. Targeting these consumers could make this a successful summer for your British Business.

Contact Us if you would like to discuss how a loyalty and membership programme can work with your business to encourage consumers to use your products/ services, and help you have a successful summer.

When will consumers start enjoying the shopping experience again? The British Retail Consortium has recently reported that consumer spending increased 6.3 per cent from April 2008. With sales figures up on this time last year, can we see this as an indicator that the general guilt of spending any money unnecessarily has subsided? And is there anything businesses can do to make the public love shopping again?

Stephen Robertson, Director General, British Retail Consortium, said: “The best sales growth for three years is good news but let’s be cautious. A sunny Easter that fell in April this year is the key reason why overall sales are up compared with last year when Easter was in March and miserable. Sales of garden goods, outdoor leisure, clothing and food did well but other non-food sectors missed out on the seasonal boost and the total spent on food rose less than food inflation, indicating the amount sold dropped.

Following a tough winter, there’s some pent up demand but there’s no reason to think customers suddenly feel flush or eager to spend. With unemployment set to grow through the rest of the year, mounting jobs worries will hold back spending for some time. It would be great if the historically weak performance of the last twelve months was behind us but we shouldn’t celebrate yet.”

Businesses have done a lot to try and entice the public back into spending and it is working to some extent but there are limitations to the success consecutive sale periods can have. It can damage overall consumer loyalty, devalue the brand and the rewards can rarely match what a loyalty and membership programme can offer?

When the objective is to make consumers feel rewarded for buying and/or remaining loyal to a specific brand, a loyalty and membership programme can do this extremely effectively. The other advantage is that marketing a brand in this way incurs no cost for participating businesses; all they have to do is offer an exclusive discount for members. A business’ customers who are members of the loyalty or membership programme receive extra free rewards which give added value to the exclusive discounts they receive from the business.

The Rocket Marketing Group operates a number of loyalty and reward programmes and the largest of these is The Big Savings Club. The Big Savings Club features businesses offering exclusive discounts, from a variety of sectors including Shopping, Entertainment, Travel, Health, Fashion, Kids and Motoring. When a customer joins this club they are given seven free rewards which they can redeem along with the discounts offered by the featured businesses.

Rocket feel that consumers should really start to love shopping again when they receive the exclusive discounts and free rewards contained in The Big Savings Club. The rewards include a Free European Flight, Sail to France for Free, Free UK Hotel Accommodation, Worldwide Accommodation for a week for just £200, 2 for 1 Golf, City Cruise and £400 off a Holiday to Florida.

Contact Us if you would like to discuss how a Rocket Marketing Group loyalty and membership programme and free rewards can make consumers love shopping at your business.

Offers correct at time of publication and subject to terms and conditions.

With the state of the economy many businesses have realised the importance of giving their customers more in terms of offers and services, to ensure consumer loyalty and profit growth. Traditionally this has been the domain of businesses such as supermarkets and increasingly so in recent years as they have expanded into areas such as clothing, banking etc.

Not all businesses have the capacity to expand in this way but there are other ways to diversify and offer non-core products and services to encourage consumer loyalty. One option for businesses is to offer customers the opportunity to buy into a bespoke loyalty and reward programme which carries their branding but is operated by a third party such as The Rocket Marketing Group.

By a third party managing every aspect of the extra offering of non-core products and services through a loyalty and membership programme the business receives free added extras for the brand without having to commit additional resources.

These programmes can essentially offer non-core products and services at a discounted rate to customers who become members. The programmes can be fully branded with a company’s logo so that they feature under the umbrella of the one brand. The products the programmes offer can also be completely bespoke depending on what a business wants to offer customers. All of this means that a company’s customers don’t need to go anywhere else to complete their shopping experience. This has to help with consumer loyalty whilst providing an effective way for a business to gain profit growth through earning incremental revenue.

In the current economic climate businesses that offer the full service shopping experience at value prices are doing very well. A good example of this is the supermarkets that offer a wide variety of products and services at value prices and are reporting profit growth when many other sectors are experiencing a downturn.  Sainsbury’s profits have recently reported a total sales growth of 5.7 per cent in the preliminary results for the 52 weeks to 21 March 2009.

Justin King, Sainsbury’s chief executive, said: “Our business is growing because we have responded quickly and effectively to a rapidly changing environment. Total sales for the year were up 5.7 per cent and like-for-like sales excluding fuel were up 4.5 per cent..In addition we have continued to drive cost efficiencies offsetting over 75 per cent of cost inflation and delivered further profit growth.

Fixing fundamental parts of our operation through our ‘Making Sainsbury’s Great Again’ recovery programme has placed the business in a strong position. Although consumer confidence in the UK has declined during the year, our performance improved as a result of the strength of the Sainsbury’s brand and actions we have taken to adjust our offer to changing customer trends.”

So producing a white-label loyalty and membership programme can be an effective way to compete with the full shopping services and consumer loyalty of businesses such as supermarkets. The programmes can act as a way to simulate the success of supermarkets by adjusting a company’s offering in reaction to changing customer trends.

Contact Us if you would like your business to offer non-core products and services to your customers through a loyalty and membership programme, encouraging them to stay loyal to your brand.

In some ways business is no different to other areas of life. When times are hard even the fiercest of rivals have to come together to defeat a common enemy. In football, players who compete against each other on a weekly basis will come together to represent their country; pop stars will share the limelight with other bands on a TV show to encourage people to buy music. It’s also the theme of numerous films, but in reality it can actually work well. With the state consumer confidence and the economy is in, businesses that offer products and services to the public should maybe look at ways to rally. The need to increase consumer confidence and push consumers to spend is a shared interest; so supporting each other by working towards this goal is a powerful marketing proposition.

External influences can also help and the government has introduced measures to boost consumer confidence and push consumers to spend their money. The measures include lowering repayments on tracker mortgages by continually reducing interest rates, introducing schemes which help people to get on the first rung of the property ladder and bolstering the banks in an attempt to encourage them to start lending again. With these measures and many others in place worldwide the economy and consumer confidence is starting to show glimmers of an upturn, but how can businesses further encourage the increase in consumer confidence and push consumers to spend more money?

In the coastal town of Rye, a lot of businesses decided to come together and make it known that they accept Euros in their establishments and this has proved to be very beneficial. The success of this scheme has made the national news this week, proving that in this instance pulling together seems to have worked.

Mr Holman of the town’s Chamber of Commerce said that using the Euro had so far proved more successful, “than we ever dreamt of.”

Another example of businesses rallying for a common goal is in the East Sussex town of Lewes, where they have united to design and print their own currency – the Lewes Pound. This initiative aims to encourage locals to spend their money locally.

In larger towns and cities shopping centres are possibly the most visible example on the high street of businesses coming together to give consumers a one stop shop for a range of goods/ services, pushing consumers to spend their money in one place. The shopping centres often offer car parking/ crèches etc and advertise/ promote what they collectively offer customers.

This is also the aim of loyalty and membership programmes which promote a range of businesses along side each other. Businesses can offer an exclusive discount to members and feature in a guide which is set up, managed and promoted by a third party. Alternatively businesses can sell the loyalty and membership programmes as a bespoke club to existing customers, providing them with a full service of products.

The Rocket Marketing Group currently operates 5 loyalty and membership programmes covering many areas including Travel, Lifestyle, Shopping, Entertainment and Motoring.

Contact Us if you would like to discuss what a Rocket Marketing Group loyalty and membership programme can do for your business.