The Rocket Marketing Group has been upgraded from ISO 9001:2000 to ISO 9001:2008 following a very successful annual inspection.

The British Standards Institution inspectors found no non-conformances and were pleased to award Rocket certification for the integrity of the organisation’s management system over the current assessment cycle, enabling continuing assessment and confirming a forward strategic plan.

The business has a team of over 30 staff, covering marketing, creative, technical, fulfilment and call centre specialists, all fully managed in-house. The certification applies to all sectors of the business and confirms Rocket as a highly professional operation. By being responsible for insisting on quality and reaching excellent standards throughout the business Rocket are leading the way in this area of the Sales Promotion industry.

Roz Garnem, Operations and Quality Manager at The Rocket Marketing Group commented: “I cannot believe that it has already been a year since we were first assessed by the British Standards Institution (BSI) and given our ISO 9001:2000 certification. I am very pleased that I have had this opportunity to head up this project and pleased that we have managed to continuously maintain our Quality Management System (QMS) to such high standards since its implementation last July. Plus this year, we actually managed to be upgraded to ISO 9001:2008, which is the most up-to-date version of the standard.

Being assessed against this globally recognised standard has allowed us to continue the growth of this Company in a structured and controlled way and helped to heighten our profile when facing prospective new clients, whilst still allowing us to keep our customers’ interests in the foreground.

Many thanks to Terry and Andrew of TW Associates for helping us to make this happen.”

The Rocket Marketing Group is continually striving to reach the highest standards of service, confirming the company’s dedication to excellence.

During harsh economic times it’s good to hear of a success story and this is one such case. The Rocket Marketing Group specialise in developing, implementing and managing loyalty clubs, reward programmes and incentives promotions and recently reached its one millionth sales order using SAP Business One, business management software. This is a massive achievement for a company that only installed the system in March 2007. SAP Business One systems manage every aspect of the company including CRM, finance and stock control. This provides stability and consistent quality standards, allowing the business to grow and handle multiple programmes simultaneously.

The Rocket Marketing Group was established in 2001 and has been growing rapidly ever since. The company currently has over 120,000 full active members to its loyalty clubs and reward programmes and works in partnership with over 100 UK businesses, from large businesses to small retailers.

The company’s figures show a 375% growth since the installation of SAP Business One, from a turnover of £1 million in 2006-2007 to £3.75 million in 2007-2008. SAP Business One was instrumental in giving Rocket the capacity to expand whilst not compromising on quality. From managing just one membership club in 2007 Rocket has seamlessly grown and now operates a total of 5 different reward programmes. Using this system and maintaining quality standards have meant both profits and efficiency have greatly improved whilst operational costs have reduced.

Alan Saunders, Operations and Business Development Director said: “SAP Business One has been significant in the growth and stability of the company. It helps to ensure that the business is operated in a way that is efficient and controlled. The Rocket Marketing Group’s success, most notably its excellent standards of quality and efficiency has also been recognised by The British Standards Institute which awarded us with ISO 9001 Quality Management accreditation, and SAP Business One has been a large factor in this.”

The recent economic downturn has certainly helped improve the popularity of The Rocket Marketing Group’s products, as people become increasingly interested in discounts and non-core offers. Loyalty and reward programmes give consumers what they need and can create loyal customers for the businesses involved. SAP Business One has enabled Rocket to react and act upon the needs of consumers and their demand for discounts across a variety of sectors.

The one millionth sales order signifies a success story for everyone involved and is cause for celebration. With this in mind Rocket passed on the good fortune to the lucky customer who placed the one millionth sales order. They were treated to a slap-up meal at a local restaurant courtesy of The Rocket Marketing Group.

Contact Us to join the celebrations and find out how you can work with The Rocket Marketing Group.