What can Rocket do for you?
We are experts at creating and operating bespoke Membership Programmes and Loyalty Clubs. We have a range of generic programmes and also offer bespoke, fully tailored solutions.
Rocket’s programmes offer exclusive discounts and savings across a variety of everyday, lifestyle choices, and leisure time offers. We partner with over 300 brands and select from these to build the right offerings for you and to make sure you are giving your customers exactly what they want. Mixed with this core offering is a selection of Free Gifts and high value Rewards to add further impact, customer value and appeal.
We identify and create customer touch points to engage with customers and market our programmes with you. We operate several different sales models and maximise your basket value. Alongside our printed offer guides and corresponding club websites, we also send frequent email marketing campaigns to our customer base on behalf of our partners. Whether you’re a pure online retailer, a Multi Channel, DRTV or Direct Marketing and Catalogue retailer, we have a solution to suit you.
Our ISO 9001 accreditation for Quality and Service supports our passion and focus for delivering a first rate customer journey. It extends across the whole business from Sourcing of offers, Marketing, Fulfilment, Membership Services and throughout our 70 seat Telemarketing Team.
Rocket’s dedicated, full service operation uses leading-edge systems such as SAP and AVAYA telephony.
Our new and innovative software, Rocket Realtime, is designed to enhance the way we create opportunities to promote Customer Loyalty and generate revenue for our clients. Rocket Realtime offers a ‘Click4Callback’ model and allows our clients to rescue their abandon shopping baskets via a live call.
“It was an easy choice. In business for over 10 years, Rocket is the UK’s largest membership provider, as well as the world’s only membership company with the coveted ISO 9001 Quality Accreditation.”
Michael Dubrow, Executive VP, Strategic Partnerships: Estalea/Impact Radius